All our courses are tailored to your business, your team and your customers
To provide the key knowledge essential to delivering excellent customer service to both external and internal customers in all business environments
To provide practical skills aimed at increasing customer satisfaction, loyalty and sales
To provide important skills in handling difficult customers, turning complaints in to opportunities
Richard was a great help to me and my team. He came along and ran a series of courses for us and helped to get the team working together well and delivering amazing customer service. I would certainly recommend Richard to potential clients. - R Burns - Amazing Events
This highly interactive, enjoyable and effective customer service training course is aimed at improving the internal and external customer service standards of any business.
Key Benefits of the Programme
Customer Service Course Content
Customer Service Essentials
Customer Communication Skills
Handling Difficult Customers - Creating Delighted Customers in Tricky Situations
Our customer service training courses can be tailored to the needs of your business. Typically, we run it over 1 day, with up to 15 delegates attending, however, a shorter version can be run over half a day, allowing you to split your staff between the sessions, enabling your business to continue to function effectively.
This very effective customer service skills course is run in a workshop style, rather than a typical classroom approach.
This means that your team will learn together in a collaborative environment, where they are encouraged to interact, discuss, analyse situations and agree solutions and actions.
All through the programme, they are coached and trained by the course leader who will provide the learning they need to achieve the goals of the course.
The key benefit of this approach is that your team will finish the programme with robust, actionable plans that completely fit your business and your customers, delivering a faster implementation and happier customers and team members.
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